Dear Ms. Samantha M. Murray
President, Starbucks
Recently, I stopped into a local Starbucks coffee shop to observe some of the behavior; from both the customers and staff.
First, I walked in and sat down and observe some of the interactions between the people. I noticed that the customers were having discussions amongst themselves and seemed pretty happy, that is to say they weren't noticably distracted by the coffee, so the quality must be at least tolerable. From there I took a look around at the store. It appeared clean. In fact, there was a staff member cleaning the windows at the time.
Next, I ordered coffee. I was second in line, so I paid attention to the interaction in front of me. It was cordial. The staff are all Koreans. The conversation is usually a little more polite than what you might find in an American shop but also shorter because of the language barrier. When it was my turn to order I said "hello" (I know the staff because I go there everyday) and might polite conversation as well.
The local Starbucks seems to be a well run outfit. The experience was pleasant and I enjoyed relaxing there at the end of the day. The other customers seemed to as well. It was clean and there seemed to be no reason for complaint.
Sincerely,
Terence Koppen
Terence,
답글삭제I appreciate you observing the customer service interaction at one of my favorites stores.
I agree with you, the staff at this establishment are courteous and always serving their customers with a smile.
Ms. Rosa
You seem to have a plain and that is good and the way you are able to present in detail. Your thought and way you go about achieving the outcome you are looking for.
답글삭제